Legal Helpline Disclaimer

Any information or commentary provided to you under our legal helpline service relates to the law in England and Wales. It is provided for your general guidance only, on a preliminary basis, and is not legal advice.

Please note that detailed and definitive legal advice can only be given once a retainer has been entered into and a specialist lawyer has examined the case and any relevant documents.

No solicitor/client retainer is created by any contact you have with our legal helpline service. If you wish to retain us to advise you then please let us know, and we will provide retainer documents for you to sign.

If you do not retain us, then we recommend you seek professional legal advice on the issues you have raised with us under our legal helpline service.

We do not accept liability for any loss, damage, or inconvenience to you, or any third party, arising from information or commentary provided under our legal helpline service, or at all.

Important Notice Regarding Claims Against the Police

Before we can consider whether you may have a legal claim against the police, we will usually need to review the outcome of the police complaints process.

Accordingly, if you wish us to assess your case, you must provide a copy of the final complaint outcome or final response issued by the relevant police force or police complaints body.

Due to the volume of enquiries we receive, we are unable to review or respond to enquiries where a final complaint outcome has not been provided.

If you have not yet made a complaint, you should do so first and retain all correspondence relating to it. Once the complaint process has concluded and you have received a final response, you are welcome to contact us and provide a copy of that response for consideration.

Submission of an enquiry does not create a solicitor-client relationship, and we reserve the right not to respond to enquiries that do not meet the above requirements.